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General conditions

​General terms and conditions – INNERME, Organic Sports Food bvba

1. Introduction
2. Agreements and orders
3. Prices
4. Payment
5. Delivery and guarantee
6. Right of revocation (Article VI.47, et seq. Code of Economic Law)
7. Force majeure and liability
8. Personal data processing
9. Disclaimer
10. Concluding provisions

1. Introduction

The following definitions apply to these General Terms and Conditions: - “INNERME”: Organic Sports Food bvba with company number 0665.848.085 and address at Guffenslaan 96 in 3500 Hasselt; - “Purchaser”: any natural or legal person who enters into any contractual relationship with INNERME; - “Consumer”: any natural person who acts for objectives outside his, her or its professional activity; - “Products”: the subject matter of one or more sales agreements; - “Sales agreement”: any agreement by virtue of which the trader undertakes to transfer the ownership of the goods to the Purchaser. The Purchaser undertakes to pay the price for such goods.

These general terms and conditions apply to any agreement between INNERME and the Purchaser. From the moment that the Purchaser uses the INNERME ( website, he, she or it accepts these terms and conditions of sale, as well as all other rights and obligations as these are stated on the website.

Derogations from and supplements to these general terms and conditions will apply only subject to express and written agreement. Any general terms and conditions of the Customer will not apply.

2. Agreements and orders

1. INNERME takes the greatest care when it puts information regarding the properties of the Products online.

2. An agreement is formed at the moment that an order confirmation is handed to the Purchaser or, if the offer is made through the website, it is sent by email to the email address provided by the Purchaser. INNERME and its Purchaser expressly agree that a valid agreement is formed by using the electronic forms of communication. More specifically too, the lack of an ordinary, digitally or electronically qualified signature will not prejudice the binding force of the offer and the acceptance thereof. In this regard, the electronic files of INNERME will apply as a presumption of proof to the extent allowed by law.

3. Orders through the website are presumed to be placed for non-business purposes. Persons who wish to place an order for business purposes can contact the customer service via the contact page on the website or by sending an email to

3. Prices

1. All prices are expressed in euros and include VAT and other taxes. If a legal person acts as Purchaser, the price may be indicated as excluding VAT and other taxes. Special offers will only apply as long as stocks last. INNERME can correct obvious or abundantly clear pricing errors, such as self-evident inaccuracies, even after the agreement has been formed. 

2. The individual product prices indicated on the website are always stated without any additional costs such as dispatching costs. The Purchaser is liable for any dispatching costs, which are reflected when checking out from the digital shopping cart. INNERME can change the prices at any point in time but will always apply the rates stated in the webshop at the time of your order.

4. Payment

1. Purchasers can pay by bank transfer or by the online payment options provided for on the website (

2. Invoices are payable, at the latest, within ten (10) days after invoice date unless stated otherwise. Any unpaid invoice will bring about, by operation of law and without advance notice of default, late payment interest equal to the interest laid down in the Act of 2 August 2002 on combating late payment in commercial transactions. If the invoice is still not paid within 10 days following the registered warning letter, the debt will additionally be increased by 10% of the invoice amount, with a minimum of 50 euros, without prejudice to the right of the person performing the work to claim a higher amount of compensation for damages, on condition that the larger amount of damage actually suffered is proved. In addition, INNERME, reserves the right to claim judicial collection costs in accordance with the right to the judicial costs and the right to the contribution towards lawyers’ fees and expenses if the invoice amount is not paid or if payment is made late.

3. Invoices will only be issued to legal persons upon request. Consumers are expressly excluded from this and cannot request an invoice.

4. INNERME will only process and deliver the order after full payment for all amounts owed by the Purchaser has been received. Regardless whether or not the delivery has been made, INNERME will retain ownership of all Products ordered until all the amounts owed by virtue of this agreement have been fully paid.

5. INNERME can refuse orders if there is any serious suspicion of misuse of rights, bad faith, commercial purposes that it finds unacceptable or if stocks of a certain Product have been depleted.


5. Delivery and guarantee

1. Delivery can be made in the following countries: Belgium, The Netherlands, Luxembourg, France, Germany, United Kingdom, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Austria, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, the Czech Republic, Vatican City and Sweden.

2. We process every order as quickly as possible as soon as the total amount has been fully paid. The latest delivery period for Consumers is thirty (30) days after the order has been received but for payments by means of bank transfer, there is an exception that the latest delivery period is 30 days following receipt of the payment.

3. Deliveries are made at the address that the Purchaser provides while the agreement is being formed. The risk transfers to the Purchaser as soon as the Products are delivered at the delivery address provided.

4. INNERME makes every possible effort that it can to duly respect the delivery deadlines stated. However, INNERME is not responsible for deliveries that are made late or for orders that are lost by third parties as a result of unforeseen circumstances or due to force majeure. If an order is not delivered within the time stated, the distributor will conduct an examination, which may take a few days. No repayment or other dispatch will be made during such period.

5. INNERME guarantees that the shelf life of the Product will be at least one month from the moment that the delivery is dispatched to the Purchaser (unless another date was stated).

6. Defects or problems relating to the delivery of a Product must be reported to the complaints department by way of a message on the contact page of the website or by sending an email to within seven calendar days.

7. INNERME provides the guarantees laid down by the law.

6. Right of revocation (Article VI.47 et seq. Code of Economic Law)

As from the day after the Products ordered online have been received, the Consumer has a period of 14 days of reflection time to revoke his, her or its order without giving any reason and without paying any penalty. The Consumer will then only be liable for the direct return costs. Such right of revocation will not apply for custom-made Products or Products that have been produced on request which, on the grounds of their properties, are not suitable to be returned or may decay quickly. The Consumer can revoke the agreement by way of the following form:

To: INNERME, Organic Sports Food bvba, Henry Fordlaan 62, 3600 Genk.

I / We hereby notify you (*) that I/we (*) revoke the purchase agreement relating to the following goods (*): - Ordered on / Received on (*): … - Your name / names: … - Your address: … - Date: … - Your signature (only on a paper form)

(*) Cross out what is not applicable.

The Consumer who revokes the Product must return it unsoiled and undamaged, properly packed, and will do so at his, her or its own costs and risk. If there is a valid revocation, INNERME will make the reimbursement within 14 days.

7. Force majeure and liability

1. If the parties cannot fulfil their obligations pursuant to the agreement, cannot fulfil them in good time or adequately due to force majeure, then such obligations will be suspended until the parties are once again in a position to fulfil them.

2. In the aforementioned situation of force majeure, the parties can terminate all or part of the agreement in writing with immediate effect and this will not lead to any right to compensation for damages.

3. Force majeure is understood to mean: the unpredictability and reasonable inevitability as a result of which the contractual obligations cannot be fulfilled or cannot be fulfilled in good time or adequately. The jurisprudence on what is accepted as force majeure is also referred.

4. INNERME is not liable for any accident, incorrect use or wrong handling of a Product by the customer, nor for the damage as a result of incorrect information provided by the Purchaser.

5. INNERME is not liable for indirect or consequential loss.

8. Personal data processing

INNERME collects and processes your personal data for customer and order management purposes, based on the contractual relationship pursuant to your order. Furthermore, we use your personal data to keep you informed from time to time of new products, services or activities (direct marketing), on the grounds of our legitimate interest in entrepreneurship.

Do you not want us to process your data with a view to direct marketing? Then it suffices to communicate this to us by sending an email to You can also always use this address to ask which personal data we process about you and to correct them or have them erased. Do you disagree with the way in which we process your data? Then we invite you to first contact us. After that, you can always contact the Data Protection Authority (, You will find a more comprehensive overview of our data processing policy at

9. Disclaimer

1. The website contains general information on the seller’s Products and activities. The information is not adjusted to personal or specific circumstances and may therefore not be regarded as giving personal, professional or advice opinion to the user.

2. INNERME makes great efforts to keep the information comprehensive, correct, accurate and up to date. However, inaccuracies may nevertheless occur, or it may be that certain information is unavailable. In that case, you can contact the webmaster and we will do our utmost to rectify this as soon as possible.

3. The website and its content (including hyperlinks) can be adjusted, changed, supplemented, maintained, suspended or stopped at all times without prior announcement or notification.

4. The website may contain hyperlinks to web pages of third parties, or may indirectly refer to them. The fact that these links are to be found on such web pages does not imply any approval of their content.

5. INNERME does not provide any guarantees for the proper functioning of the website and can in no manner whatsoever be held liable for the bad functioning or temporary (un)availability of the website or for any form of direct or indirect form of damage that might arise from the access to or use of (information on) the website.

10. Concluding provisions

1. Any agreement between INNERME and the Purchaser is governed by Belgian law, without prejudice to the right of Consumers domiciled outside Belgium to invoke mandatory provisions of their national law. Any dispute falls under the exclusive competence of the courts of the judicial district of Hasselt.

2. If a provision of these General Terms and Conditions is declared null and void, then such fact will not have any consequence for the validity of the other provisions of these General Terms and Conditions.

3. If a provision of these General Terms and Conditions is invalid for any other reason but would have been valid if its importance had been more limited, then such provision will automatically apply to the most comprehensive limited extent that it is indeed valid.